UPDATED: 1:40 P.M. TUESDAY, MARCH 31
* This list will be updated as information changes
BEAUFORT MEMORIAL HOSPITAL
Beaufort Memorial Hospital (BMH) is implementing new measures to protect patients, staff and community members.
• Hospital visitor hours will end at 5 p.m.
• Online Check-In for the Emergency Center is suspended. Patients who need emergency care should call 9-1-1 or proceed immediately to the nearest ER.
• Beaufort Memorial Express Care & Occupational Health waiting areas will be closed. Patients visiting the Beaufort and Bluffton Express Care locations will be asked to check in at the desk and return to their vehicle to wait to be seen by a provider. No visitors will be allowed into the clinics.
Effective Saturday, March 21:
• Visitors will not be permitted in the hospital, except under the following specific circumstances:
o Labor and Delivery: One designated visitor per patient.
o Pediatric Unit: One designated visitor per patient.
o Patients requiring assistance and end-of-life care will be evaluated on a case-by-case basis.
Effective Monday, March 23:
• All hospital and outpatient clinic waiting rooms will be closed to visitors. Caregivers will be asked to wait in their cars pending notification that the patient is ready to leave.
• In addition to travel and symptoms, patient temperatures will be screened at all Beaufort Memorial locations.
Get updated information about Beaufort Memorial's response online. Call 843-522-5560 for recorded updates and access to a nurse or email questions to firstname.lastname@example.org.
Beaufort Memorial has canceled all non-urgent, elective surgeries at the main hospital and outpatient surgery center.
The decision was made to protect patients and staff from unnecessary exposure and risk, while conserving beds, supplies and Personal Protective Equipment (PPE) to care for patients in the hospital. The hospital will continue to provide surgical services to both urgent and emergent patients, including those deemed medically necessary for a patient’s health and long-term wellbeing.
“We have been working closely with our surgeons and surgical teams to develop a plan that both protects patients and staff and ensures that people who need care now receive it,” said BMH President and CEO Russell Baxley.
Get updated information about Beaufort Memorial's response online. Call 843-522-5560 for recorded updates and access to a nurse or email questions to email@example.com. Members of the public who would like information related to COVID-19 may also contact the DHEC Care Line at 855-472-3432. A triage nurse will be available to provide guidance. For more information about COVID-19 guidelines, testing criteria and self-isolation instructions visit the SC DHEC website or the CDC site.
HILTON HEAD HOSPITAL AND COASTAL CAROLINA HOSPITAL
As we continue to closely monitor the CDC’s COVID-19 guidance and adjust measures in place, we want to keep our community informed about our preparedness.
We are focused on being prepared, not panicked. We are taking the following actions to ensure the safety of our patients and staff:
• At Coastal Carolina Hospital and Hilton Head Hospital, outside access into the hospital has been reduced to one entrance point- the Emergency Department.
• At both hospitals, we have modified our visitation policy to eliminate visiting hours, with more details below.
• We are postponing elective surgical and diagnostic procedures in which a delay is unlikely to significantly impact the patient’s health outcome.
• At both hospitals, we have proactively erected a tent outside the entrance of the Emergency Department to create an additional, external waiting room.
• We are adequately supplied with personal protective equipment (PPE) and other supplies to appropriately care for our patients, and we are also finding alternative suppliers and solutions to add to our availability.
New Visitor Restrictions
At Hilton Head Regional Healthcare, we have been adjusting our actions as the novel (new) coronavirus (COVID-19) situation evolves. Out of an abundance of caution, we are changing our visitation policy until further notice. Thank you for understanding that this is for your health and safety.
Visiting hours at Coastal Carolina Hospital and Hilton Head Hospital are now eliminated. Physical visitor(s) will be allowed, with review and approval by clinical leadership as follows:
- Patient in grave condition
- Patient having a baby
- Patient at end of life
- Private duty care takers
Only one visitor/companion per patient:
- Patient undergoing surgery
- Patient requiring outpatient test/procedure
As individuals enter either hospital through the Emergency Department, hospital staff are screening for recent travel and symptoms, including fever or respiratory symptoms (shortness of breath or cough).
We encourage virtual visits via Skype, Facetime, etc. between patients and their families through personal devices.
BEAUFORT COUNTY SCHOOL DISTRICT
Governor Henry McMaster and South Carolina Superintendent of Education Molly Spearman: “At this time, students, parents, and families should plan for South Carolina’s schools to remain closed through the month of April. Our dedicated teachers and school administrators have done a tremendous job in making it possible for our students to learn at home. We understand that the prospect of schools remaining closed for an extended period of time places stress and strain on parents and children. Rest assured, if there is any way to safely open our schools earlier, we will do that, but schools must remain closed to protect the health and safety of South Carolinians.”
-Private daycares may close based on their own policies and procedures. You will need to contact your daycare provider for more details.
BEAUFORT COUNTY SHERIFF’S OFFICE
Beginning Monday March 23, 2020 at 8:00 a.m., the Beaufort County Sheriff’s Office will temporarily limit public access to its Beaufort headquarters, 2001 Duke Street. We will still provide the same professional service, but we request that you contact our office by telephone 843-255-3200 to file a non-emergency report. For copies of incident reports, copies of other types of documents, background checks or non-ferrous metal permits, the public is asked when entering the building to communicate with the deputy sheriff located at the window to the left.
In addition, and also on Monday, March 23, 2020, the Beaufort County Sheriff’s Office’s Hilton Head Island substation, 70 Shelter Cove Lane, will temporarily limit public access. For non-emergency assistance on Hilton Head Island, and before traveling to the substation, we request that you call 843-255-3300 for assistance.
All walk-in public fingerprinting is suspended until further notice.
BEAUFORT COUNTY GOVERNMENT
South Carolina Gov. Henry McMaster issued an Executive Order Monday evening closing all public access to waterways in the state, to include public beaches, boat ramps, boat landings, piers, docks and wharfs, for the duration of the current State of Emergency, which was declared March 13, in response to the global coronavirus (COVID-19) pandemic.
The governor’s order does not affect commercial fishermen with valid fishing licenses or permits or boats launched from privately owned access points. Governor McMaster also ordered “that the beaching or rafting of boats, whether on a sandbar, lakeshore, riverbank, or island, is prohibited for the duration of the State of Emergency. Vessels must remain underway at all times unless exigent circumstances exist. Anchoring to fish is allowed; however, rafting is prohibited under all circumstances.”t
The following locations in Beaufort County are now closed to the public:
BOAT RAMPS AND LANDINGS
• Alljoy Boat Landing
• Bluffton Oyster Factory Park
• Brickyard Creek Boat Landing
• Broad River Boat Landing
• Buckingham Boat Landing
• Buddy and Zoo Boat Landing
• Butcher’s Island Boat Landing
• C.C. Haigh, Jr. Boat Landing
• Cross Island Boat Landing
• Daufuskie Island Boat Landing
• Eddings Point Boat Landing
• Edgar Glenn Boat Landing
• Grays Hill Boat Landing
• H.E. Trask Sr. Boat Landing
• Marshland Boat Landing
• Paige Point Boat Landing
• Parris Island Boat Landing
• Port Royal Boat Landing (The Sands)
• Russ Point Boat Landing
• Sams Point Boat Landing
• Steel Bridge Boat Landing
• Sugar Hill Boat Landing
• Wallace Boat Landing
• White Hall Boat Landing
• Wimbee Boat Landing
PUBLIC BEACH AND WATERWAY ACCESS
• Alljoy Beach
• Bermuda Bluff
• Bloody Point
• Coosaw Island
• Lands End Overlooks
• New Daufuskie Beach Access
• Old Daufuskie Beach Access
• Pappy’s Landing
• The Sands
PIERS AND DOCKS
• Bluffton Public Dock
• Broad River Fishing Pier
• Camp St. Mary’s Fishing Pier
• C.C. Haigh, Jr. Landing Fixed Pier
• Daufuskie Landing Fixed Pier
• Factory Creek Fishing Pier
• Jenkins Island Pier
• Old House Creek Pier
• Whale Branch Fishing Pier
• Wimbee Creek Fishing Pier
The governor’s order does not include Beaufort County public parks or trails. County-maintained parks and trails remain open.
Starting Monday, March 23, all Beaufort County buildings will be closed to the public until further notice to protect the health of citizens, visitors, and employees, and minimize opportunities to spread COVID-19 in our community.
County officials remind residents there are convenient ways to conduct business with the County during this public health crisis. Many services by the Assessor, Auditor, Business License, Planning and Zoning, Treasurer, and other County offices are accessible online, by phone, fax, or through the mail. Visit the County website at www.beaufortcountysc.gov and select “Government” for a department listing.
Also, there will be bins outside of the County Administration Building (Robert Smalls Complex, 100 Ribaut Road, Beaufort) for citizens to drop off and pick up paperwork such as business license applications, permit applications, and plans for review. The County will invoice for any associated fees for submission that normally require immediate payment. Please do not deposit cash or checks in these bins, which will be monitored and emptied daily so that all paperwork can be processed accordingly.
All Convenience Centers remain open according to their regular operating schedules for now.
Emergency and public safety services remain available as usual.
FOIA services and public visitation at the Detention Center are suspended until further notice.
For questions regarding operations of State agencies operating from Beaufort County buildings, please contact those agencies directly:
- SC Department of Health and Environmental Control: https://www.scdhec.gov/health/health-public-health-clinics
- SC Department of Juvenile Justice: https://djj.sc.gov/
- SC Department of Social Services: https://dss.sc.gov/
- SC Healthy Connections: https://www.scdhhs.gov/
- SC Probation, Parole & Pardon Services: https://www.dppps.sc.gov/
County Business License Renewals - Tax returns and payments due April 1-June 1 will now be due June 1, 2020. Penalty and interest will not be charged if payment is made by June 1. This includes South Carolina Individual Income Taxes, Corporate Income Taxes, Sales and Use Tax, Admissions Tax, and other taxes filed and paid with the SCDOR. The Business License Department is automatically applying this tax relief for all applicable returns and payments. For more information about the department, visit https://www.beaufortcountysc.gov/business-license/.
Operations at the Hilton Head Island Airport and Lady’s Island Airport remain available. Travelers should contact their airline carrier for questions about flight schedules. Information on the operating status of the nation’s major airports can be found at www.fly.faa.gov. Inquiries regarding flight information at Hilton Head Island Airport should be sent directly to airlines.
County Council Meetings
Beaufort County Council meetings are currently closed to the public. Citizens are reminded that all County Council and Council committee meetings are live-streamed on our website via The County Channel (https://www.beaufortcountysc.gov/the-county-channel/). Televised meetings are marked with (T) and broadcast on Comcast channel 2, Hargray channels 9 and 113, and Spectrum channel 1304. Additionally, public comments and public hearing comments are accepted in writing via email to the Clerk to Council at or PO Drawer 1228, Beaufort SC 29901. Starting Monday, March 23, citizens can call 843-255-2041 to sign up for public comment participation by phone. Citizens can also comment during the meeting through Facebook Live.
Beaufort County Probate Court
Beaufort County Probate Court Judge Kenneth Fulp has announced that in an effort to prevent exposure of the public and court staff to the Coronavirus (COVID-19), effective Tuesday, March 17, the Beaufort County Probate Court is currently closed to in-person access, except for the filing of documents (including marriage license applications), making required payments, and emergency hearings not held by video or telephone conference. This policy will remain in place until further notice.
Court filings may be submitted by U.S. postal mail. Court forms and fee information can be found online here.
Requests for court records may be requested by telephone at 843-255-5850 or by emailing ; please include your telephone number.
Hearings, including emergency hearings, may be held by video-conference or telephone conference, with the consent of all parties and arranged on a case-by-case basis.
For questions or additional information about the probate process, please contact the Beaufort County Probate Court office at 843-255-5850.
Hilton Head Satellite Office – Probate Court
Beginning Monday, March 23, the Beaufort County Probate Court’s Hilton Head Satellite Office, located at 539 William Hilton Parkway, will not be taking marriage license applications and will remain closed to in-person access until further notice. Applications will still be accepted by appointment only at the Court’s Beaufort location at 102 Ribaut Road, Room 100. To make an appointment at the Beaufort Office, please call 843-255-5850.
This policy will remain in effect until further notice to protect the health and welfare of both employees and customers from the spread of the coronavirus (COVID-19).
Documents for filing and fee payments should be mailed to the Probate Court at P.O. Box 1083, Beaufort, SC 29903-1083, or placed in the drop box at the Beaufort Office.
Beaufort County Veterans Affairs Office
the Beaufort County Veterans Affairs office will not be taking any in-person appointments until at least April 1. The office is closed to the public to help prevent the spread of the Coronavirus 2019. Office staff remain available to take telephone calls, answer questions, and set future appointments.
For more information, please call Beaufort County Veterans Affairs at 843-255-6880.
Fourteenth Circuit Solicitor’s Office
The Solicitor's Office locations are closed to the public, however, the office itself continues to operate virtually. Please call 843-779-8477 for assistance.
Those seeking immediate assistance with domestic violence, sexual assault or child abuse should call the 14th Circuit Victims Services Center at 843-790-6220. Those who need to make payments for programs such as Pretrial Intervention or Worthless Checks should do so on our website, www.scsolicitor14.org. (Under the "Programs" tag, navigate to the page for your program and follow the payment instructions.)
Daufuskie Island Ferry Service
Starting Wednesday, March 25, the Daufuskie Island Ferry Service will operate only twice daily. The schedule is as follows:
Morning departure to Daufuskie Island at 7:00 a.m., from Buckingham Landing, and returning at 8:30 a.m.
Afternoon departure to Daufuskie Island at 4:00 p.m., from Buckingham Landing, and returning at 5:30 p.m.
Beaufort County’s animal control officers will continue to respond to public safety and animal welfare calls, such as dangerous dogs, and animal cruelty investigations, but that the department is deferring less urgent calls until further notice.
Pet owners who want to surrender their pets will be appointments only.
We encourage all animal owners to be good neighbors and obey the laws or ordinances of Beaufort County.
*Hilton Head Humane is available for adoptions by appointment only at both the Okatie and Hilton Head Campus.
*The Hilton Head Humane Spay/Neuter Clinic is operating for BCAS only at this time, servicing shelter animals and ferals.
*The Litter Box Thrift Store is closed.
*All volunteer activities have been canceled.
*Only physical donations of animal food and cleaning supplies are being accepted.
TOWN OF BLUFFTON
In response to South Carolina Governor Henry McMaster’s Executive Order 2020-16 which was issued on the evening of March 30, the Town of Bluffton has closed all Town-operated public access points to the May River, which includes all public boat ramps, landings and affiliated parking lots.
Since the Governor’s order directed “that any and all public piers, docks, wharfs, boat ramps, and boat landings providing public access to the waterways of this state, to include any adjacent or associated public parking lots or other public facilities, shall be closed to public access for recreational purposes for the duration of the emergency,” this results in the closure of Oyster Factory Park. Please note, however, that the Bluffton Oyster Company Seafood Market, located within Oyster Factory Park, is still open and customers will have ample parking and access to this business.
In addition to facilities at Oyster Factory Park, docks, boat landings and parking lots closures include the Calhoun Street Dock, the public dock at Palmetto Bluff.
This executive order also directs, "that the beaching or rafting of boats, whether on a sandbar, lakeshore, riverbank, or island, is prohibited for the duration of the State of Emergency. Vessels must remain underway at all times unless exigent circumstances exist. Anchoring to fish is allowed; however, rafting is prohibited under all circumstances."
Effective April 1 at 7:00 a.m., the following Town-operated parks are closed:
• DuBois Park
• Oyster Factory Park
• Oscar Frazier Park Pavilion, Restrooms and Playground
• Dog Park at Oscar Frazier Park
• Martin Family Park
• All pocket parks, to include Pritchard Pocket Park and Tom Herbkersman Commons
• New Riverside Trail
Bluffton Police Department officers will be patrolling the Town’s public parks, docks and boat landings to educate residents and guests of these emergency and executive orders and will enforce them in accordance with applicable provisions of issued executive orders and the Town of Bluffton Code of Ordinances.
Starting Monday, March 23, Town Hall will still be OPEN for business however, person to person meetings within the Customer Service Center will be restricted. Town Hall doors will be locked, however there will be bins out front to drop off and pick up paperwork such as business license applications, permit applications, plans for review, etc. The Town will invoice you for any fees associated with the submission of applications or other paperwork normally associated with immediate payment requirements. Please do not deposit any cash or checks into these bins. The bins will be monitored and emptied daily so that all proper paperwork can be processed accordingly.
Bluffton Municipal Court is closed to the public until further notice.
All Court cases scheduled for March 24th will be rescheduled and a notice will be mailed out to the address we have on file. If your address has changed, please see below for how to contact us to update your information.
Please refer to the following for making payments
Bluffton Municipal Court
Post Office Box 386
Bluffton SC 29910
Online payments: https://publicindex.sccourts.org/beaufort/onlinepayments/
Limited staff is available to assist you by email at
As of March 21, Alljoy Beach in Bluffton will be closed to the public until further notice.
TOWN OF HILTON HEAD ISLAND
In compliance with the latest order S.C. Governor Henry McMaster issued Tuesday, March 31, the Town of Hilton Head Island has closed all of its public parks, effective April 1, 2020. The public is asked to be mindful of the gates and barricades at park locations.
The order called for the closure of non-essential businesses, venues, facilities, services and activities for public use as a way to prepare for and respond to the actual, ongoing, and evolving public health threat posed by COVID-19. Additionally, the Hilton Head Island Town Council earlier this week passed a resolution that called for the closure of parking lots at Town parks.
Parks on Hilton Head Island include:
Two weeks ago on March 20, the Town closed all public access to its beach parks and beach parking lots. They include:
3/21/2020 9:00 a.m.
Town Manager Steve Riley answers your questions 3/20/2020- https://youtu.be/4Aomv-r_paA
Visit our FAQ page at https://hiltonheadislandsc.gov/publicsa…/coronavirus/faq.cfm
The Town’s public beaches will be closed until further notice.
All of the Town’s public beach parking areas, to include restrooms and other public facilities, will be closed effective March 21st 2020. This condition will remain in effect for a period of 60 days or unless rescinded sooner based upon appropriate conditions.
Effective Monday, March 23,2020 Town Hall will be closed to the public until further notice. This is in an effort to Town Hall visitors and employees, and minimize opportunities to spread COVID-19 in our community. This includes Fire Rescue Headquarters and Fire Stations.
Town staff will be available to respond to public requests by phone or email. The public is also encouraged to access some services online through the Town's website at www.hiltonheadislandsc.gov.
The tolls to access the Cross Island Parkway (Hilton Head Island) will be temporarily suspended at 10:00 p.m.on 03/20/2020.
Businesses must renew their licenses by April 30, but we know there are some businesses that will be struggling at this time. Therefore, we have decided to waive penalties and late fees for businesses that may not meet that renewal deadline. You may renew business licenses online at www.hiltonheadislandsc.gov.
For more information, call our Revenue and Services office at 843-341-4677.
CITY OF BEAUFORT
As of April 1, in compliance with directives from Gov. Henry McMaster, the City of Beaufort has:
Closed the boat landings at the Downtown Marina and at Pigeon Point. These are public access points to local waterways. Commercial fishermen are exempted from this.
Closed playgrounds at City parks.
Restrooms at Waterfront Park, Washington Street Park, and Pigeon Point Park are open, and will be cleaned at least three times a day. Restrooms at Southside Park are closed. The dog park at Southside Park remains open, but no more than three people are allowed there at one time.
Anyone who uses City parks is asked to comply with social distancing practices, and keep six feet away from anyone else (other than immediate family). No more than three people should be in a group.
Residents are asked to report potential violations by calling 843-524-2777.
On March 30, McMaster ordered public access to all waterways and beaches in South Carolina to be closed. On March 31, he ordered all non-essential businesses, recreation centers, salons, playgrounds, etc., closed through April 30.
At its March 31 special meeting, Beaufort City Council urged residents to comply with social distancing guidelines as they take walks and bike rides within their neighborhoods, instead of driving to a recreational area.
City of Beaufort offices to be closed to the public effective March 23
In concert with Beaufort County, and all other municipalities in the county, the City of Beaufort has announced the following emergency procedures, effective Monday, March 23:
• All City offices will be closed to the public.
o Transactions will be conducted online. Payments can be made online (www.cityofbeaufort.org) or via mail (1911 Boundary St., Beaufort, SC 29902).
o Some employees will be working in offices; many will be working from home. Phone calls and emails to city offices will be answered during business hours.
• All public safety personnel will work their normal shifts and schedules.
• Beaufort City Hall will have drop-off boxes in the lobby for plans and permits to be left.
• Community Development (Planning Office) has enlarged its online Dropbox to accept larger files.
• Building, Fire, and Code enforcement activities will continue as normal with social distancing applied to all interactions.
In addition, the City Council Work Session and Regular Meeting scheduled for March 24 has been canceled. The next tentative scheduled City Council meeting will be on Tuesday, April 14, 2020
The City of Beaufort urges all its residents and businesses to practice social distancing as we all work to curtail the spread of the COVID-19 virus.
TOWN OF PORT ROYAL
“Governor Henry McMaster today issued Executive Order 2020-16, which orders the closure of all public access points to the state’s beaches, as well as closure of all public boat ramps, landings and other access points on the state's lakes, rivers and waterways."
This does affect the Sands Beach & all Public Boat Ramps and landings in the Town of Port Royal.
3/23/20 6:30 p.m.
The Town of Port Royal starting March 24, 2020, will prohibit automobiles and motor cycles on Sands Beach. The Town will still allow people to access the Sands on foot, on a golf cart, or on a bicycle.
Please do not park along the road side and instead use the available parking spaces.
We believe this change will allow significant space to practice social distancing and will enable us to keep the Sands open.
The town staff and council are working to decipher and pass on the information you need to navigate these tough times of social distancing to keep your families and neighbors safe.
Ways to help prevent the spread
Offer to run an errand such as pick up medications.
Share resources with someone who doesn’t have.
Don’t gather in groups.
Wash your hands often, especially each time you enter your home.
Your action today has a direct effect on tomorrow so be diligent.
Over the weekend, there were issues with some of the sand bars in the county, and as we try to keep our little paradise called the Sands open we need your help. Please practices and encourage social distancing, so we are not forced to close it.
The Farmers Market
We worked with the organizer to allow the market to open this past weekend, and I believe it was a safe location to shop for your needs and will work to allow it again next weekend.
Town Hall will be closed to the public; however, staff will still be working. They will be reviewing building plans, inspecting buildings, accepting business license renewals, handling court-related issues, and conducting other town-related business.
If you have applications or other submittals, there will be bins outside Town Hall doors where documents can be left for review and processing.
Traffic Tickets can either be paid online or processed over the phone. If you are going to pay with cash, the Town staff has made arrangements to process those transactions.
If you have any questions, please call 843-986-2200. You will be provided a directory of departments.
Municipal Court – 843-986-2229
Planning/Development – 843-986-2207
City Manager – 843-986-2205
Police Department – 843-986-2220
Business Licensing – 843-986-2209
Building Permits – 843-986-2245
Mayor or Town Council – 843-986-2211
SC DEPARTMENT OF MOTOR VEHICLES (DMV)
Effective immediately we are limiting the number of customers to correspond with the number of counters staffed at each SCDMV branch. That will mean our offices’ waiting rooms and lobbies will be closed. Customers can wait in their cars or outside of the building (no more than 50).
So, if an office has 13 employees and 8 counters to serve the public, the maximum number of people in that office at once will be 21. Once a customer completely finishes his or her transaction and leaves, a new customer can come into the office.
Road tests are suspended until April 3, 2020.
Commercial license examinations will take place with the following modifications:
Applicants may take the pre-trip and basic skills portions of the examination and scores will be banked. When restrictions have been lifted, the applicant can then complete the road test portion of the examination. All applicants with existing appointments will be contacted about this change prior to their scheduled appointment.
The SCDMV Saturday hours are canceled through June 28, 2020.
SOCIAL SECURITY OFFICE (BEAUFORT COUNTY)
All local Social Security offices will be closed to the public for in-person service starting Tuesday, March 17, 2020. This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic. However, we are still able to provide critical services. We will make certain exceptions for specific dire need situations, which we explain below.
Local offices will direct the public to access www.socialsecurity.gov for business that can be conducted online.
Local offices will focus on specific critical workloads only. For the critical issues below, you can contact your local office directly: 1-866-254-3316 (TTY: 1-843-524-3943).
Dire need benefit payments, which include if you did not receive your benefit payment, presumptive payments, or if you need your benefit payments reinstated.
• Severe disability, blindness, and terminal illness cases.
• Dire need SSI and 1619B eligibility decisions required for urgent Medicaid approval.
For critical payments, we will send critical payments by mail or we will schedule an appointment for you to visit the office for pickup.
Regarding appointments, please note the following:
• Our priority for telephone appointments are for dire need claim situations.
• If you already have a scheduled appointment, we will attempt to contact you by phone and/or reschedule for a telephone appointment. Our call may come from a PRIVATE number and not from a U.S. Government phone. Please remember that our employees will not threaten you or ask for any form of payment.
You may need to wait for the offices to reopen the following in-person services:
• New or replacement Social Security card.
• Benefit verifications.
However, you can use a my Social Security account available at www.socialsecurity.gov/myaccount to get a benefit verification. People in most states can request a replacement Social Security card with their personal account and we offer many other services online.
National 800 Number
Please be patient if you call our National 800 Number. Our available telephone representatives are focusing on these critical workloads:
• Reports of non-receipt of payment.
• Change of address and direct deposit.
• Scheduling telephone appointments for severe disability, blindness, and terminal illness cases and dire need SSI and 1619B eligibility decisions required for urgent Medicaid approval.
Compiled by BCSO Emergency Management Division